At Gram Fashion, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 3 days from the date of delivery to return an item. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by a receipt or proof of purchase.

Certain types of goods may be exempt from returns, such as intimate apparel, custom-made items, and sale items. Please refer to the specific product listing for any return restrictions.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment within 45 business days.

Please note:

  • Shipping costs are non-refundable.
  • Any discounts or promotions applied to your original purchase will be deducted from your refund.

3. Late or Missing Refunds

If you haven’t received a refund after 45 business days:

  1. Check your bank account or payment method again.
  2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at 08032358715 or gramfashionn@gmail.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at gramfashionn@gmail.com within 5 days of delivery to arrange for an exchange.

5. Return Shipping

You are responsible for paying the shipping costs for returning your item, except in cases where the product was defective or incorrectly delivered. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Non-Refundable Items

  • Gift cards
  • Final sale or clearance items
  • Custom or personalized orders
  • Intimate or sanitary goods (e.g., undergarments)

7. Contact Information

For more information about returns and refunds, please contact us at gramfashionn@gmail.com